Hmm. You would have thought someone would have thought this a bad idea.
“Experience is the name everyone gives to their mistakes.” Oscar Wilde 1892
Oops. I have a new experience to chalk up.
Last weekend I was an emcee for our Rotary District Conference. Two of my fellow Rotarians thought it would be great to Twitter some of the events of the evening just in case any media outlets or journalists that follow me find interest. “Not a bad idea,” I thought. I lent my username and password to one of them since I would be preoccupied. Oops. I forgot that my Twitter account links to my Facebook, so every Tweet shows up on my Facebook page.
That night I found 15 posts over a 2 1/2 hour time frame. Most of which didn’t have a lot of interest unless you were there and knew what was going on. To make matters worse, it clogged up the system for my other friends and one actually hid my posts! Ouch!
Bottom line, those posts actually violate my best practices for Twitter and Facebook. My friend had no idea that the Tweets would end up on my Facebook. The whole issue was my fault. Here’s my lessons learned…
1 – Guard your Twitter username and password like your credit cards. Don’t let others, even if well-intentioned, change your pattern of communication.
2 -If you mess up apologize – like this. My apologies to my Facebook friends who had no interest in those posts. I want you to read the others, so please give me a mulligan!
Remember, etiquette is important in Twitter and Facebook, too. Make sure you control your communications and stay out of hot water.
Funny thing happened along the way of a jest. At a recent event, I made an attempt to make a sarcastic-style “funny” in a conversation I was having. Unfortunately, it was overheard by a friend of mine who didn’t get the context and got her feelings hurt.
It doesn’t take much to turn a careless comment into a bad situation. I hurt someone’s feelings unintentionally and it impacted her for a long time before she approached me. Lesson learned.
When you are at an event, regardless of business or pleasure, be careful. As a guy who likes to throw around quick-witted comments in an effort to entertain, I’ve learned that it can backfire big time. Make sure that your comments are above-board because you never know who can misunderstand them, especially if they only hear part of the conversation.
That being said, you shouldn’t walk on egg shells. Just make sure that you don’t end up with egg on your face!
I’ve had at least four phone messages today where the caller has left a message and wasn’t clear on their phone number. Have you ever received these? How are you expected to call back when you don’t know the number? I know, I know…Caller ID. Let’s get one thing straight, if you want a call back, you need to employ Best Practices on leaving a message. Here are a few of them…
- Speak slowly. Unless you’re a teenage girl, you don’t have to speak at the speed of light. Be clear and speak at a rate that a normal adult human can listen to.
- Leave your number twice. Leave your number twice. See how easy it is? Don’t anticipate that your recipient is waiting with pen perched in hand to scribble down your number. Leave your number twice and remember rule one above.
- Leave your name at the end as well as the beginning. Spell your last name if this is someone who doesn’t know you. I can’t tell you how many times I’ve had bad reception and couldn’t hear the name the first time.
- Don’t assume your recipient recognizes your voice. Enough said on that.
- Be brief. Seriously. There is nothing as bad as listening to a 7 minute voice mail. Just ask that the person calls you back.
Part of being a great communicator is being able to leave a message that is clear, concise, and able to be returned. Make sure yours are.
Somehow he gets right to the point. Maybe we as consultants can learn a thing or two:)
One of the great communicators in our country’s history is Benjamin Franklin. Big Ben celebrates his birthday today, April 17th. Here is a great quote from Poor Richard’s Almanac…
May 1757, Ben Franklin wrote:
“Work as if you were to live 100 years; pray as if you were to die
Registration is now open for my Speaking to Influence Workshop on October 1-2 at the Clearwater Casino Hotel in beautiful Suquamish, WA. To learn more, click on the navigation button above for the workshop. To hear how business professionals like you gained value last year, check out the video below…