Extra Points: Greetings and Salutations
“Good afternoon, ladies…”
My mother held two tables of bridge at our house weekly for easily a decade when I was in grade school through high school. For Dad and me, it was great because Mom usually went big in the dessert department and the ladies rarely ate it all, leaving plenty for Dad and me to consume after dinner that night. What Mom required from me in return was the proper greeting to her bridge club members. The verbiage was not left up to me. It was simply, “Good afternoon ladies,” proclaimed seconds from entering the house.
When Mom passed away two tears ago, many of bridge club friends reached out to me with condolences. What resonated most was that to a person they remembered my greeting. Nearly 40 years later, they were still affected by my simple greeting and remembered me fondly because of it. Little did they know – or perhaps they actually did – that Mom was the strong impetus behind those greetings. Nearly 40 years later, I’m grateful she made me do it.
This week’s message is really pretty uncomplicated. In a communications age featuring sophisticated digital technology, the simple act of cordially greeting people; engaging in a conversation; and genuinely caring about building a relationship with another human being is important. The straightforward acts of courtesy, manners, and civility – often lost in the slog of social media tirades and rhetoric – will last longer and have more lasting and memorable value.
When this happens, we all benefit both personally and professionally. It’s easy to forget when things get chaotic and time is short, but a friendly “good afternoon” will go a long ways. It might be a good time to check your own business and behaviors to make sure that you’re creating the relationships and building the legacy you strive to leave.
Do you or your company need to improve your and messaging? Give me a call or email to discuss how I can help you.
Quote of the Week:
“I’ve learned that people will forget what you said; people will forget what you did; but people will never forget how you made them feel.”
~ Maya Angelou
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