Extra Points: Avoiding Organizational Amnesia

Dan Weedin Unleashed-40I was having a conversation with a client last week on the incredibly important topic of transferring knowledge. We were discussing the concept of “organizational amnesia” from my book Unleashed Leadership, and the upcoming development program I will be conducting for his company. Here is the crux of our conversation:

Organizational amnesia is best avoided when a company can successfully transfer organizational “smarts” to new employees. Development of skills – be it tactical, leadership, or proprietary – through a process of transfer from the veterans to new employees assures that a company doesn’t simple lose it’s memory when employees transition out.

While that all sounds fine, the transfer mechanism is a little more complicated.

I’ve witnessed organizations trying to transfer skills through infrequent seminars, trainings, and lectures. The information gets stored somewhere and made “available” for future use. Here’s the problem: the newer and younger employees don’t retain and retrieve knowledge that way. I’m sorry to tell you that the plethora of thick binders in your resource library are useless. When someone needs to get information quickly, especially in a crisis, the last thing they will do is seek out a binder and start looking for the answer. This process is as outdated as encyclopedias.

What organizations need to do is find how employees (especially the ones that are now being hired) best learn and retrieve information. The answer is quite simple: this generation and future ones use their mobile devices to quickly get information. They utilize videos and checklists stored in a place they can access without thinking twice. The solution is to assure that you are maximizing your investment in knowledge transfer by making certain it will be utilized in the future in the fastest and easiest way possible for the employee.

Stop using 20th century tools for 21st century employees. Make your knowledge basis easy to access and avoid organizational amnesia.

Quote of the Week:

”We first make our habits, and then our habits make us.”

~ John Dryden

© 2018 Toro Consulting, Inc. All Rights Reserved

The key to personal and professional improvement is accountability. My mentoring and coaching program has availability. Contact me at dan@danweedin.com or (360) 271-1592 to apply.

Extra Points: The Decision Domino Effect

Dan Weedin Unleashed-40I’m almost done listening to Walter Isaacson’s magnificent book on Benjamin Franklin. It’s an intriguing biography of a fascinating man, who ably wore many proverbial hats in his time on earth. One of them was politician; and he was a leading figure in the American Revolution.

Of interest was the fact that for a long time, Franklin did not want to split from Great Britain. He thought it foolish from many aspects, especially economically. He worked diligently for years to broker a deal with King George that would allow the colonies to govern and tax themselves and we would live happily ever after as British subjects. His efforts proved fruitless and he soon turned his full attention to leading the charge for revolution.

Which leads me to this thought: What would have happened if the opposite decision was made by King George? It’s clear that had the King agreed to Franklin’s proposal, there was little else at the time that would have spurred the colonies to rebel. It’s likely we would have been a colony to Great Britain for many more years – perhaps decades – before some other issue arose to ultimately change it. There would not have been a War of 1812; the concept of Manifest Destiny that ultimately took the country to the Pacific Ocean would likely not have occurred; and the Civil War may not have happened. The domino effect would have been significant to life as we know it.

Business owners make daily decisions on their company and people. Some decisions are major (expansion of operations), while others are more pedestrian (planning the company picnic). All decisions have consequences and results for the CEO, the company, the employees, and the client base. King George didn’t consider his decision to be of hardly any importance as he never considered the colonists would revolt.

Decision-making is both art and science. Decisions are made based on many factors, including the use of a “crystal ball.” I encourage CEOs to be swift and committed in their decisions; yet to make sure they consult others to assure they don’t spend too much time breathing their own exhaust. The smartest person in the room is usually smart enough to not act as a lone wolf. Decisions are too important and have a domino effect that involve many people and lives.

The decision is yours…

Quote of the Week:

”Patriotism is supporting your country all of the time, and your government when it deserves it.”

~ Mark Twain

© 2018 Toro Consulting, Inc. All Rights Reserved

The key to personal and professional improvement is accountability. My mentoring and coaching program has availability. Contact me at dan@danweedin.com or (360) 271-1592 to apply.

Extra Points: Gravitational Pull

Dan Weedin Unleashed-40When I was gone for a week filming my upcoming LinkedIn Learning course in California, my wife Barb took on the seemingly insurmountable task of training Captain Jack and Bella. She worked with them to dutifully sit before getting their dishes to eat and prior to going outside. I admittedly hurried through both processes allowing them to jump, bark, and demand.

When I returned, she gave me strict orders. She explained that she’s made great headway and I was to “not mess it up.” In other words, do as she did, all the time. I started out doing well, but what inevitably happens is that times come up that I missed the training cues. The reasons included being in a hurry, forgetting, and (this is an important one) that it wasn’t the same priority as Barb had. I’m happy to say that the “gravitational pull” that inflicted me has been responded to better, mostly out of fear for the consequences of my boss! And the other good news, both Captain Jack and Bella have also improved. You can teach old dogs (including me) new tricks after all.

Gravitational pull is that human dilemma that forces our best intentions for improvement back down to a default position of mediocrity (or worse). You should be able to recognize the same reasons for gravitational pull rearing its ugly head – time issues; forgetfulness from lack of practice, supervision, or accountability; and lack of similar priority within the organization or commitment individually.

I spoke last week to a client’s employees for their mid-year retreat and this topic came up. We all agreed that gravitational pull exists and that it’s insidious to personal and organizational growth. In order to beat gravitational pull, one must identify factors for it, create triggers for discipline, and find accountability in others. One of the reasons organizations don’t make goals is because they don’t share the same priority or commitment. That’s a leadership issue that must be identified, discussed, and rectified.

Understanding how to overcome the pull is the first step in the process of regular and consistent growth and positive results. You can teach an old dog new tricks.

Quote of the Week:

”Talent  does what it can; genius does what it must.”

~ Edward G. Bulwer-Lytton (19th century English politician)

© 2018 Toro Consulting, Inc. All Rights Reserved

The key to personal and professional improvement is accountability. My mentoring and coaching program has availability. Contact me at dan@danweedin.com or (360) 271-1592 to apply.