Compliments are easy to give

“Dad, you said something right today.” Now, if you’re a parent of teenagers like me, you don’t get to hear that very often. I was shocked when my daughter Kelli said this to me as I was driving her to school. Her car is in the shop so I’ve been playing taxi driver getting her from high school to the college where she does Running Start and then back to the high school again. Turns out she found out the directions I gave her earlier did result in a faster and easier commute between the two schools. Hmmm…chalk one up for the old man!

It’s funny how a small compliment can make someone’s day. This one came in the form of a statement that makes it sound like I rarely say anything right, but I’ll take it. Think about the last time you received a compliment. Better yet, think about the last time you gave one. In fact, I bet you’re like me and more likely to give compliments to people other than your closest family and friends. Here’s a challenge for you…see if you can say that one nice thing to a family member or close friend. Not only will it make them feel good, it will do wonders for you, too!


P.S. Would you like someone to compliment you on your next presentation? Register for my Panic to Power Boot Camp and learn how to give edge of their seat presentations. The Early Bird Special deadline is quickly approaching. Click here to register today!


Sometimes you find inspiration in the strangest places. While attending a fundraising luncheon for the local community college, I heard a wonderful speech from a young woman who was a student. It was unpolished yet beautifully and sincerely delivered to a room of about 400 people or more. Sometimes I wonder if we work too hard to deliver the “perfect” presentation when simplicity will do just fine thank you.


Minding your manners

Last week, I was a participant in a full day seminar. There were about a dozen of us in attendance and the information and speaker were excellent. You can imagine my surprise when after re-convening from a 10-minute break, one of the participants stayed on his cell phone to conduct business at the back of a small room we were in. Now, I understand things happen, but here’s the deal…

How is it possible that this guy disrupts the presentation by conducting his business in a small room while everyone else is trying to listen? Not only is it rude to the speaker and the rest of the audience, it’s rude to whoever he is talking to on the phone. He made no attempt to keep his voice down and was truly a distraction to everyone.

If you ever find yourself in a similar situation as the phone caller, do everyone a favor and take your business and phone call OUTSIDE the room and make sure the door is closed. If the call is THAT important to take you away from the seminar, then give it its due by being present for the person on the other end of the phone. Be considerate of the other people who want to listen and to the speaker who has an important message to present.

If you find yourself the presenter in this situation, don’t hesitate to ask the audience member to please leave the room. You can invite them back when they are done, but your audience is not getting your best if you allow a disruption like this to happen.

Final thought – my guess is that the call was not an emergency (after all, I couldn’t help but hear part of it). Cellular phones are good business tools but we don’t have to answer every call or respond to every problem immediately. If you spend the time and money to attend a seminar, be present to that and take and make phone calls in the appropriate time and place.


So…what do you do?

I wasn’t expecting to be sitting here typing out a blog on my Alaska Air flight to Palm Springs. I fully intended to be listening to my new Patricia Fripp DVD called Preparing and Presenting Powerful Talks. For those of you not familiar with Patricia Fripp, she is one of the premiere speaking and presentation coaches in the world. I became a big fan after attending her workshops at the Region 1 Toastmasters International Conference last June. Now I had her DVD and I was primed for a valuable lesson on this 2 ½ hour flight!

I waited patiently like just about every other passenger for the pilot to come on the loudspeaker and give us the green light to turn on electronic equipment (Boy has traveling on planes changed in the last 10 years).

I popped in the DVD, shut the blinds, turned up the volume and on came Patricia. Funny thing happened. Her mouth was moving but I could barely (and I mean BARELY) here any sound. Checking the volume that it was maxxed out, my keen mind figured out that the huge engines that I was basically sitting on at the wing position was drowning out all audible sound. Even my new fancy Sony earphones didn’t help. This ever happen to you?

It only took me about 7 minutes of watching her talk but not being able to hear her that I realized that I just wasn’t learning by reading her lips. This was a futile effort. I figured since the laptop was out anyways, that this would make a good post. I suppose you will be the judge of that.

While waiting to take off, I made the acquaintance of the person sitting next to me. His name is Jeff and it turns out he and I have some things in common. We are both in the Zoodango online business networking community, both a part of Kiros (in fact, he’s the founder of the Christian business organization), and both consultants. I realize some people don’t like to talk with strangers on an airplane for fear of getting in a long conversation about life insurance or pyramid marketing. Their loss is the opportunity to meet someone new and perhaps gain a friendship. Jeff and I shared thoughts and ideas on our businesses and families and I hope to get to know him better through our mutual interests. After 10,000 feet we both went off to our laptops to get some work done. Since we are both furiously typing away, my guess is he can’t hear anything either.

This is a blog dedicated to communicating, so here’s the moral of this post. Take a chance once in awhile and meet someone new, especially if you are going to be cramped together on a long flight. I have yet to meet someone that I wish I hadn’t started a dialogue with. More often than not, I learn something new that adds to my personal growth. What’s the worst that can happen…you end up with some new life insurance or a bunch of boxes in your garage?


P.S. Do you have trouble meeting people or networking? That’s a bad thing in business. Let me help you with my Power to Panic Boot Camp coming up in November. Click here to learn more. Dates are being finalized for a Seattle boot camp so stay tuned!

Change in the weather

I’m headed to Palm Springs today for a business trip and will be there several days. If you’re like me and live in the Seattle area, you’ve been shivering and cold, too. It seems that not only did we not have a long summer, fall is falling and we’re headed straight for winter. A quick trip to 90 degree weather will be good for the bones.

I do miss my family when I’m gone. It seems I travel more than I used to. They will be coming down with me on my next trip down to the desert. I know my daughter can’t wait. She thinks Palm Springs is where she wants to live. Of course she’s never been there in July!


Don’t Drop Your Head

Driving home this afternoon, I was listening to University of Washington Head Coach Tyrone Willingham on his radio show discussing the game against (then) #1 ranked USC on Saturday. The Huskies came close in a 3-point loss that went down to the final seconds. He was describing his words to his team prior to the game. One of his statements made me stop and think.

He told his team that they didn’t have to play a perfect game to win. He reminded them that they would make mistakes during the game, but to never drop your head because of them…to keep fighting on and overcome those mistakes. The part that stuck with me was not dropping your head.

It reminded me of my days coaching high school basketball. How many times I remember kids making mistakes on the court and dropping their head in disgust, hurt, or sadness. How much harder is it to bounce back when you’re looking straight down?

The same can be said about life, too. Business, sports, and personal lives all give us plenty of opportunities to make mistakes. Some mistakes are made with all the right information and effort…it’s that “hindsight is 20/20” stuff. Some mistakes you wonder, “What was I thinking?” But in all cases, I encourage you to take Coach Willingham’s advice and keep your head up. We all make mistakes. If we are smart, we always learn from them, too.

Keep your head up. Go into your “game” knowing you will make mistakes. Resolve to learn from them and keep battling. Remember that you can’t get where you want to go if you’re looking straight down.


The Fall Guy

I just watched a great presentation put on by a safety expert on the art of falling. Well, actually, it was about preventing falling in the first place. The speaker was presenting to a group of contractors (my clients) on the topic of fall protection. The subject can be a difficult one to really get construction workers fired up about at 3:00 on a sunny Friday afternoon right after they got paid.

As a presenter, I was anxious to see how he did. I was very impressed with his ability to connect with this audience and keep their attention for over an hour. I’m not sure if he has had speaker training, so if he hasn’t, I’m even more impressed. He kept his audience engaged by using stories to illustrate his points; he had a high I-You ratio (using the word you more than I) which gains buy-in from the group, and he gave them plenty of WII FM (What’s in it for me) with examples of broken bodies after falls. Even more impressive was his use of dialogue. All these skills are essential in being an effective speaker.

What can you do to better deliver your message in your line of work? Stories, dialogue, and WII FM are key strategies. Remember, it’s not about you; it’s about your audience, whoever that might be.

The bottom line – it doesn’t matter what industry you are in. Communication is critical. In this case, it might even save a life.


P.S. That’s the reason I started my Panic to Power Boot Camp. You can learn how to be that dynamic speaker. The next boot camp is November 6. To learn more and to register, click here.